FAQ

Here are a few helpful details before you place an order with VÊRLLA.

Where does VÊRLLA ship?

VÊRLLA currently ships to addresses in the United States only.

How much does shipping cost?

Standard shipping is free for eligible U.S. orders. Available shipping options and any applicable charges are shown at checkout.

When will my order arrive?

Standard delivery is estimated at 5–14 business days. Delivery times are estimates, not guarantees, and may vary by product, supplier, destination, carrier, holidays, or unexpected delays.

Will my order arrive in one package?

Orders containing multiple items may be delivered in separate packages.

Will I receive tracking?

Tracking is provided when it is available from the fulfillment partner or carrier.

Can I change or cancel an order?

Please email verllads@gmail.com as soon as possible. We can review requests made before fulfillment, but changes and cancellations cannot be guaranteed once processing has begun.

Do you accept returns or exchanges?

VÊRLLA does not offer voluntary change-of-mind or wrong-size returns, exchanges, or refunds, except where required by applicable law.

What if my order is damaged, defective, incorrect, missing, or undelivered?

Email verllads@gmail.com with your order number, a description of the issue, and relevant photographs where available. We will review the claim and provide an appropriate remedy, which may include a refund or replacement where appropriate and required by law. Please do not send an item back without written instructions from VÊRLLA.