Refund policy

VÊRLLA does not offer voluntary returns, exchanges, or refunds for change-of-mind purchases, incorrect size selection, or personal preference, except where required by applicable law.

If your order arrives damaged, defective, incorrect, missing, or is not delivered, contact verllads@gmail.com promptly. Please include your order number, a clear description of the issue, and relevant photographs of the item, packaging, and shipping label when available.

After review, VÊRLLA will provide an appropriate remedy where required or appropriate under applicable law. Depending on the circumstances, this may include a replacement, refund, or another suitable resolution.

Do not send an item back unless VÊRLLA has provided written instructions. VÊRLLA does not maintain a general returns address or offer routine mail-in returns.

If a refund is approved, it will be issued to the original payment method. Your payment provider or bank may require additional time to process and display the refund.

Cancellation requests may be sent to verllads@gmail.com before fulfillment begins. Cancellation cannot be guaranteed once an order has entered processing or fulfillment.

Nothing in this policy limits rights that cannot legally be excluded.